Shipping & Delivery

SHIPPING AND DELIVERY
We are here to provide you with the best customer service. If you have any questions regarding the shipping or want to receive your order faster contact us via panovecom@gmail.com

DELIVERY
All our items are made to order within 5 business days. Customised items are not refundable or exchangeable. We entrust our deliveries to carefully selected couriers (depending on your country). We are not liable for any local taxes, which must be paid according to the destination country’s legislation.

Ukraine:

Free shipping (1-2 business days).

International delivery:

Free delivery on orders over 800 EUR.

Standard Delivery €55: 10-15 working days from dispatch for.

We entrust our deliveries to carefully selected couriers such as Nova Poshta (for standard delivery) or DHL (for express delivery), depending upon the destination country.

We cannot specify the exact time of your delivery, just the possible timeframe and a confirmation email will be sent when your package is on its way.

If your order is taking longer than expected or you want to find out when it will arrive, you can check its progress using the tracking information sent in your order confirmation email.

Please note that we use external shipping services and any delays occurring on their side are at the responsibility of the shipping company.

Please note that delivery times may be longer during busy periods or holidays.

TAXES & DUTIES
Import duties and taxes are not included in the price at the check-out. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

If you have a question about the delivery times, please contact us via panovecom@gmail.com